Terms And Conditions

We will ensure that our obligations under all New Zealand Acts are met. If a product develops a fault within its warranty period, we will arrange to have it replaced.
The cost of returning the faulty item to us is to be paid by the customer. We will cover the return delivery cost.
Please note that we will not offer a refund if you have changed your mind. Ensure that you choose your products carefully and make sure that they are compatible with your requirements.

Please contact North Shore Tooling Supplies Limited before returning any goods.
All returns must be packaged in it’s original packaging, unused and unopened.
Products will not be accepted for return if they have been opened or used.
No Freight costs will be credited, unless the fault is of North Shore Tooling Supplies Limited
For credit card transactions, any refund will be made to the original credit card to which the order was charged.

North Shore Tooling Supplies will use all reasonable endeavours to quickly ship your orders. In most cases orders are shipped overnight, however, factors like stock availability, weekends, public holidays, rural delivery or shipment size can create delays outside of our control.
Rural Delivery / Bulky / Heavy / Dangerous Goods orders may take up to 2-3 days or longer.
Most products will be shipped to your nominated address by tracked courier. North Shore Tooling Supplies cannot be held accountable for delivery times once items have been dispatched.